Shipping and Handling Charges, Taxes

All prices do not include charges for shipping and handling unless otherwise stated on the PictureStudio web page and your purchase order or receipt, for sales/use taxes, and for other government required fees, such as for recycling; any such charges are additional. Separate charges will be shown on the order acknowledgment for each applicable order.

• ALL CREDIT CARD ORDERS MUST HAVE THE SAME BILL-TO AND SHIP-TO ADDRESS. If you require a different Ship-To address, we will try to accommodate you under certain conditions. Please contact us at 630-530-5400 option 1.
• No deliveries will be made on Saturday or Sunday.
• Picturestudio.com does not guarantee same day shipping.
• Picturestudio.com does not offer International/Canadian/Puerto Rico shipping options at this time. If you would like to purchase our products internationally, please call our sales line at 630-530-5400 option 1.
• Taxes will be charged for orders shipped to states in which AMBIR is obligated to collect and report such sales. Otherwise, the purchaser is responsible for applicable sales tax.
• The Picturestudio.com store ships via United Parcel Service (UPS) and our shipments fall under the UPS delivery and holiday schedule.
• Picturestudio.com in no way guarantees or promises delivery dates and times for our orders. Shipments using the United States Postal Service and other carriers are available for phone orders.
• USPS – APO/FPO orders are accepted. Delivery will take approximately 2-6 weeks plus 24-48 hours to process the order. Due to military APO/FPO box size restrictions Picturestudio.com reserves the right to modify or cancel orders to meet these requirements. Please call us at 630-530-5400 option 1 if you are shipping to an APO/FPO as our online system will not accept this shipping option.
  For Hawaii and Alaska customers, UPS can ship via Ground, 2-Day Air, or Overnight Air and the shipping time will not be guaranteed.
• Exact delivery times to Hawaii and Alaska cannot be guaranteed.
• Most online and phone orders received before 2:00 PM Central Time are processed the same day, provided the items are in stock and payment has been processed. Please allow up to 24-48 hours from the time your order is placed for processing. Picturestudio.com does not guarantee same-day shipping. Orders are not processed on weekends and holidays.

Product Availability

Product availability may be limited at times. Products may not be available for immediate delivery. In the unlikely event that product becomes unavailable, AMBIR reserves the right to cancel orders or to provide a substantially equivalent or better substitute product.

Cross-Ship of Alternate Replacement Product

Picturestudio.com offers cross-shipping on alternate, non-defective product under the following criteria:

• The customer first agrees to purchase the replacement item.
• The replacement item is in stock.
• Return shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Picturestudio.com.
• Under no circumstance will Picturestudio.com cross-ship merchandise beyond 30 days from the original invoice date.

Order Verification

Picturestudio.com will provide an acknowledgement of your order via email. A follow up email will be sent when your order is processed, is ready to leave our dock and has been assigned a UPS tracking number. Please note that the initial order acknowledgement will not have tracking information.

Order Status

Picturestudio.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Picturestudio.com registered email address once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging into your account on our website.

Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call 630-530-5400 option 1, during AMBIR’s normal hours of operation to request a change to your order. Please have your sales order number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call 630-530-5400, option 1 during AMBIR’s normal hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Pre-orders

Picturestudio.com will occasionally make new products available for Pre-Order. Pre-Order items are processed on our website the same way that regular, in stock items are processed by placing the item in your shopping cart, and following the normal check-out process.

A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered hardware or software is in stock and ready to ship.

If you purchase an in-stock item with a pre-order item, Picturestudio.com reserves the right to split your pre-order item from your in stock item(s) so that a separate sales order can be issued for these items. The in stock item(s) will be shipped and billed immediately while the pre-order item(s) will be held until they become available.

While we make every effort to keep you informed of pre-order availability, we can not guarantee that we will update you prior to your pre-order products shipping. Please contact our Customer Service department at 630-530-5400 option 1 for updates.

You are welcome to cancel your pre-order at any time prior to shipment. Please contact Customer Service department if you need to do so.

Backorders

Picturestudio.com generally does not sell or offer backordered merchandise. We will not purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or damaged product(s). In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges.